Molokai Ferry Shutdown Announcement

The shutdown announcement posted on the Molokai Ferry Web Site in October of 2016.

Last Day of Ferry Service is Thursday, October 27, 2016

On October 17, 2016, the Public Utilities Commission of the State of Hawaiʻi (“PUC”), in Order No. 33977 in Docket No. 2016-0214, approved Sea Link of Hawaii, Inc.’s (“Sea Link”) request to voluntarily surrender its certificate of public convenience and necessity (“CPCN”) to provide water carrier services between Maui and Molokaʻi (“Maui-Molokai Ferry”).

The PUC found “good cause” to approve, subject to certain conditions, Sea Link’s request to voluntarily surrender its CPCN, in part, because the Commission acknowledged Sea Link’s representation that its financial losses are no longer sustainable and the Commission cannot compel (i.e. force) Sea Link to continue to operate as a water carrier of passengers and property at a financial loss. As a result, the last date of ferry service operations will be Thursday, October 27, 2016.

Sea Link Will Process Refunds Until Friday, December 16, 2016

Unused Paper Tickets and Coupon Books

Refund Forms will be made available on Sea Link’s website, at Sea Link's main office by mail, by phone, and by email.

By December 16, 2016, completed Refund Forms may be mailed, along with unused paper tickets or coupons, to Sea Link of Hawaii, Inc., 1036 Limahana Place, 3E, Lahaina, Hawaii 96761. Unused paper tickets or coupons must be stapled to or enclosed with the form.

Until October 27, 2016, Refund Forms will also be available in person at:
- Sea Link’s ticket sales/terminal at Lahaina Harbor from 6:30 a.m. to 7:30 a.m. on Tuesday, Thursday, Friday, and Saturday;
- Sea Link’s ticket sales/terminal at Kaunakakai Harbor from 4 p.m. to 5 p.m. on Tuesday, Thursday, Friday, and Saturday; and
- Sea Link’s Main Office, located at 1036 Limahana Place, 3E, Lahaina, HI 96761, from 8 a.m.-4 p.m. Monday to Friday.

Unused Electronic Tickets

By December 16, 2016, Sea Link will attempt to notify Electronic Ticket holders using the contact information provided at the time of sale of the last date of ferry service and options for refunds via phone or by email. Electronic Ticket holders may contact Sea Link’s office by phone or by email,info@molokaiferry.com. Please provide full name and/or confirmation number to expedite refund.

Unused Prepaid Bulk or Group Tickets

By December 16, 2016, Sea Link will attempt to notify Prepaid Bulk or Group Ticket holders using the contact information provided at the time of sale of the last date of ferry service and options for refunds via phone or by email. Prepaid

PUC Contact Information

Comments addressed to the PUC may be mailed to 465 South King Street, Room 103, Honolulu, Hawaii, 96813, or sent by electronic mail to Hawaii.puc@hawaii.gov.

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Water Transportation on Molokai

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